December 2008

Meet the Manager is an AAFES program designed with you in mind. It was created to allow open discussion between the customers and the local management about exchange operations. This time can be used to become educated on policies and programs or to address questions. So here are a few tips on how you can get more out of your time spent Meeting the Managers.

• Come prepared: If you are like me, you will forget something! I’m constantly thinking about what I should’ve said, done or asked. So jotting down your ideas, questions, issues or concerns will help you to not overlook an important detail.
• Be specific: Don’t just say that you don’t like the merchandise selection. Let the manager know what particular items you would like to see in the store. And if you are concerned with the pricing, tell them what exact item is cheaper and the competition where you saw it instead of just saying that everyone else is cheaper.
• Don’t be afraid to speak: The managers really need to hear your voice. AAFES values all of our customers’ comments: the good, the bad and the ugly. And not to mention, it is essentially your store. Offer suggestions.
• Keep an open mind and ears: While we strive to make all customers happy, there are some things that cannot be changed. Certain matters may be out of the local management’s and possibly even HQ’s hands.

Tagged as: Meet the Manager, Tips

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