Who is an authorized AAFES patron?

November 5, 2008

When I introduce myself and tell others (outside of the military circle) I work for the Army & Air Force Exchange Service (AAFES), not many people know about AAFES or their unique mission and patron.

One of the most frequently asked questions about AAFES is who is allowed to shop our Exchanges (commonly referred to as the BX/PX)?

Authorized Patrons

*Not all categories have unlimited authorizations, please see the expanded explanation of status available in: DODI 1330.21 Armed Services Exchange Regulations and Definitions.

Unlimited Exchange Privileges:

  • Active Duty or Reserve Uniformed and Retired Uniformed personnel.
  • Recipients of the Congressional Medal of Honor.
  • Honorably Discharged Veterans.
  • Military Members of Foreign Nations.
  • National Guard not in Federal Service.
  • Red Cross Personnel.
  • US Civilian DoD Employees.
  • US Citizen Employees of Firms under contract to the Department of Defense.
  • Wage marine personnel, including noncommissioned ship’s officers and crew members of National Oceanic and Atmospheric Association, NOAA.
  • Retired Ship’s Officers and Crew members of National Oceanic and Atmospheric Association, NOAA.
  • Family members of personnel listed above.
  • Contract Surgeons.
  • Non-DoD Federal Departments/Agencies.
  • Dependents of members of the Armed Forces, Commissioned Officers of the Public Health Service, and Commissioned Officers of the National Oceanic and Atmospheric Association, Separated for Dependent Abuse.
  • United Services Organizations (USO).
  • Delayed Entry Program Participants.

Limited Exchange Privileges: Limited Exchange Privileges generally exclude tobacco products, alcoholic beverages and military uniforms.

  • US Government Civilian Employees and Full-time Paid Staff of the Red Cross.
  • Armed Forces Exchange Employees.
  • DoD Civilian Employees on Evacuation Orders.
  • Family members of the personnel mentioned above.
  • DoD Civilians on Temporary Duty status.
  • Civilian Employees of the U.S. Government working on, but residing off, Military Installations.
  • Uniformed and Non-Uniformed Personnel working in recognized welfare service organization offices within an Activity of the Military Service.
  • Visitors to Military Installations.
  • Contract Technical Services Personnel in travel status; Army, Navy, Air Force Academy Applicants.
  • Foreign National Active Duty Officer and Enlisted Members, when visiting U.S. Military Installation for unofficial business.
  • Service members in Civil Air Patrol in travel status and occupying Government quarters on a DoD Installation.
  • Civil Air Patrol Cadets.
  • Members of the Officer Reserve Training Corps and Junior Reserve Officer Training Corps.
  • Members of the Naval Sea Cadet Course.
  • Coast Guard Auxiliary Members.
  • Civilian Students and Faculty Members at Service Schools.
  • Persons suffering from hardship.
  • DoD Civilian Employees using Government-authorized vehicles for official business.

Only authorized patrons are entitled to exchange privileges, except when prohibited by treaty or other international agreements in foreign countries. For more information about authorized patrons, go to: DODI 1330.21 Armed Services Exchange Regulations and Definitions.

AAFES understands the military extended family wants to support their service members and loved ones. Although there are regulations authorizing patronage, certain items are available to purchase from AAFES for a military member.

AAFES Gift Cards may be sent to any recipient who has exchange privileges. These cards, available in values from $10-$500, are redeemable at any AAFES, Navy or Marine Corps exchange facility worldwide for most purchases of merchandise or services; they are not redeemable at Coast Guard Exchanges.

Exchange Catalog Gift Certificates may be sent to any recipient who has exchange privileges. These certificates, available in values from $25-$500, are redeemable at any military exchange facility worldwide (AAFES, NEXCOM, Marine Corps, Coast Guard Exchanges and the Exchange Catalog) for merchandise only.

Military Exchange Prepaid Calling Cards The Department of Defense Military Exchanges have been authorized to sell select prepaid calling cards to individuals and organizations who wish to purchase these cards for our troops serving overseas in Operation Enduring Freedom and Operation Iraqi Freedom.

“Gifts from the Homefront” Certificates now allow you to send a gift certificate to a loved one, family member or dear friend associated with the military. These certificates are redeemable by Authorized Patrons of the Army & Air Force Exchange Service (AAFES), the Marine Corps Exchange (MCX), the Navy Exchange (NEX) and the Coast Guard Exchange. The certificates are redeemable at all locations around the world including deployed areas. If you’re looking for the perfect gift to give that special individual anytime and anywhere, then “Gifts from the Homefront” Certificates are the perfect choice.

Leave a Comment

{ 81 comments… read them below or add one }

Mike April 8, 2014 at 4:56 pm

I am active service AF at NATO School Oberammergau. A lot of foreign military students ask whether they can shop or not at USAG Garmisch PX. I am not sure, any help? Thanks

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http://instaforexrebatedaily.blogspot.com/ April 3, 2014 at 11:12 am

Amazing! Its actually amazing paragraph, I have got much clear idea on the
topic of from this post.

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Jason Baker December 3, 2013 at 11:56 am

I am a Honarably Discharged Disabled Vet (20%) AND a US Civilian DoD Employee and I cannot use the PX and they won’t even let me buy a sandwich at the deli and eat it there at the commisary much less shop there. Is the list above wrong or does are commisary and PX folks need an update?

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admin December 11, 2013 at 10:08 am

We don’t determine commissary privileges, you would have to contact the commissary about this. Are you not able to get in the Exchanges?

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Mark Kennedy November 16, 2013 at 1:32 pm

I am retired from the Army. My wife is an exchange employee. I understand that there are certain procedures that she has to follow when it comes to purchasing merchandise that has been put on sale in the exchange where she is employed. I have unlimited exchange privileges, am I also limited to those same restrictions. I was informed by the store manager that I could not purchase items that just went on sale. Would appreciate your feedback on this issue.

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admin November 20, 2013 at 2:51 pm

Hi Mark – What Exchange was is this at?

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tad November 11, 2013 at 1:40 pm

Hello,
my elderly father is in the VA Nursing Home, he is a retired Army Sgt and former POW. He used to shop the AAFES. As his son and POA am I an authorized patron? One of the bullets above state “Family members of personnel listed above.” If the answer is yes, how do I apply?

Thank you

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Aida October 28, 2013 at 11:56 am

I served 6 years inactive duty in the California National Guard with a drill unit from ’82-’88, do i qualify for commisssary shopping?

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admin October 30, 2013 at 10:04 am

Hi Alda – we cannot answer for the commissaries; however, you can start here: http://www.commissaries.com/documents/contact_deca/faqs/authorized_shopping.cfm. Hope that helps get your answers. Have a great day!

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JynniER M September 10, 2013 at 1:19 am

Can civilians shop at Navy Exchange stores if they live near the store and no other store is near? The closest store is 30 min away and that is in a car. We do not have a car

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admin September 12, 2013 at 3:50 pm

First, I want to mention the Exchange does not determine the qualifications under which individuals are granted exchange privileges. Only those personnel approved by the House Armed Services Committee and authorized by Department of Defense (DoD) directives may shop in exchange facilities. The duty of the Exchange in this area is to ensure those using our facilities are authorized to do so.
Under AR 215-8/AFI 34-211(I), exchange privileges are authorized for:
Active duty military, Retirees, Reservists, National Guardsmen and dependent family members of the categories previously mentioned. Other categories of individuals affiliated with the armed services (which includes 100% disabled veterans).
Some government civilian employees have shopping privileges when they are assigned or TDY overseas-or they are “”TDY and residing”" in government quarters on posts/bases in the United States. Other exceptions are determined by local command.

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Oscar O September 2, 2013 at 3:50 pm

In Patrick AFB (Florida) they don’t permit to the DOD civilian employees to buy in the commissary, under the argument the this is a privilege only for uniformed services, when I told theirs the privileges is only for “not to buy alcohol and tobacco” but food yes;they say include food (bread, butter, juices, and perishable food like jam,pork sauce. I tried to get this products because I was in the area and my family and I went here for to get and tried to doing our lunch.
It was a pity incident because my son 6 years old was hungry, and we had to leave from the base for to get the food. I have 8 years working as a U.S. Navy civilian and is the first time that I have this problem.

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admin September 12, 2013 at 3:54 pm

First, I want to mention the Exchange does not determine the qualifications under which individuals are granted exchange privileges. Only those personnel approved by the House Armed Services Committee and authorized by Department of Defense (DoD) directives may shop in exchange facilities. The duty of the Exchange in this area is to ensure those using our facilities are authorized to do so.
Under AR 215-8/AFI 34-211(I), exchange privileges are authorized for:
Active duty military, Retirees, Reservists, National Guardsmen and dependent family members of the categories previously mentioned. Other categories of individuals affiliated with the armed services (which includes 100% disabled veterans).
Some government civilian employees have shopping privileges when they are assigned or TDY overseas-or they are “”TDY and residing”" in government quarters on posts/bases in the United States. Other exceptions are determined by local command.

Reply

willard August 17, 2013 at 8:23 am
admin August 21, 2013 at 11:26 am

Hi Willard,

Thanks for reaching out! Some are and some are not–it depends on the specifics of your employer and whether you’re Civilian or Military. We’ve sent you an email with more info on this–please let us know if we can help with anything else!

All the best,
Your Exchange Social Media Team

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Mr Arguello, Fredy August 13, 2013 at 1:22 pm

Dear Sirs,

I’m a DoD GS civilian working in Ft. Hood. I was told by PX personnel I wasn’t authorized to purchase anything, except water and food. Can you please verify this. I checked the DoD Instruction 1330.17, and can’t find anything.

Thanks…

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admin August 14, 2013 at 1:13 pm

Hello Sir,

That is correct. We have requested several times to have privileges for DoD GS individuals increased but it has never been approved. Please remember it is the Department of Defense who decides privileges and not the Exchange.

Please let us know if we can help with anything else!
Your Exchange Social Media Team

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Latisha B. July 31, 2013 at 11:26 am

I’m still somewhat confused about the reasonings for the limited exchange priviledges for alcohol and tobacco. If I read correctly it was regulated many years ago and it has something to do with taxes not being paid on the items. One hundred years ago the tobacco and alcohol was probably much cheaper in comparison with what was on the economy but now the only difference is there is no tax. That being the case, there’s no tax on anything so why can employees purchase anything else in the stores if they are not affiliated with the military other than working there. I would just like this explained to where it makes sence because right now it doesn’t.

Thank you
L. B.

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admin August 9, 2013 at 10:01 am

Hi Latisha,

Thanks so much for reaching out to us and we apologize for the delay in replying. Based on AR 215-8, Table 7-2.2.d, Armed Forces Exchange Employees are not authorized to purchase no-tax alcohol or tobacco products. This policy is set by Congress and the Services and is not an Exchange generated exception.

All the best,
Your Exchange Social Media Team

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Tony P. June 25, 2013 at 10:46 am

Quick question: can you define “food activity” as it is used in AR 215–8/AFI 34–211(I) • 5 October 2012 Table 7-2 (Limited exchange access)? Does this include food from Shopette/Class 6/Gas Stations, BX/PX, etc? Thanks!

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admin June 28, 2013 at 8:39 am

Hi Tony,

Thanks for reaching out to us! The Exchange defines “food activity” as any Exchange restaurant or snack bar as well as single serve and prepared foods from a troop store or Snack Avenue “heat and eat” area in our Express. These foods are for immediate consumption on the installation.

Please let us know if we can help with anything else!
Your Exchange Social Media Team

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Javier Valdivia April 4, 2013 at 2:50 pm

Hi I had a simple question, 80 percent disbled vet and I wanted to make sure that I am allowed to shop at the post exchange and what do I need order to get in and where do I get it.

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admin April 4, 2013 at 3:46 pm

Hi Javier,

Thanks for reaching out! Unfortunately, current Department of Defense regulations indicate veterans must be 100% disabled to shop the Exchange. For full details please copy and paste this link into your URL: http://www.dtic.mil/whs/directives/corres/pdf/133021p.pdf

Start on page 25 for full details on who has limited and unlimited privileges to shop the Exchange.

Thank you so much for your service and please let us know if we can help with anything else!

Best,
Your Exchange Social Media Team

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Nicki February 1, 2013 at 7:19 pm

Hi, hope you can clarify something for one of my Sailors. I have an Active Duty Sailor going on leave to England in a few months. He is traveling with his parents whom are retired AF. His parents told him that the last time they were there they wereunable to shop at the BX/Commissary but he may be able to shop as he is Active Duty. Whom would he contact for clarification about this?

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Brian Tasker January 30, 2013 at 3:04 pm

Hello,
I went shopping today 30th Jan at the Fort Drum Class Six store. I am a disabled Veteran and have full Exchange priveledges as does my dependents. I have a question that I can’t find the answer for in the regulations.
The situation is this: When shopping my wife was helping me and began lifting some of the purchases (2 six packs of beer, 1 six pack Smirnoff drinks, and a single bottle of German Beer–this was our entire amount purchased this trip) out of our shopping cart on to the counter. Even though I was physically present and showed my Military I.D. Card; the cashier told me that since my wife helped me and lifted something out of the shopping cart that she then had to see her I.D. Card in addition to mine as she had touched items from our purchase. I was very polite but told the cashier that I thought it was a stupid rule since I was making the purchase and she had already seen my I.D. Card. I asked her to clarify this and she told me she would lose her job if she didn’t check my wife’s card as well. I asked several times and was astonished to be honest. I explained that my son may fly over from England this summer and that I may take him with me to help me with the shopping. She then told me again that if he touches anything even though I’m making the purchase that she would have to see his I.D. Card. So my question is was she being extremely bossy or has AAFES suddenly gone all Gestapo with their policy’s? I never dreamed that being helped as a disabled veteran by a family member would result in such treatment. This lady kept going on about how she had better not see any money change hands. Like why would I charge my wife for her 6 pack of Smirnoff drinks? Really? She must have a very strange marriage if that’s what happens between her and her husband but I can assure you that my wife and I are not so petty as she suggested. So should I start checking my wife’s I.D. Card before she has a drink as well? Seriously though is this really a policy that exists in the regulations because I couldn’t find it anywhere. If it is then I shall obey but if it isn’t then I want to be able to point this out in black and white to the Fort Drum Class Six so that I don’t get this hassle when I have a family member assist me with my shopping. Thank you and I really hope that you can clarify this for me. If it is policy then it’s a serving of humble pie for me I guess.

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admin January 31, 2013 at 3:45 pm

Hi Brian,

Thanks for reaching out to us! There is not an Exchange policy that we are aware of indicating your wife could not assist you placing the merchandise on your counter, nor that if she did she would have to show her ID.

We are double checking on this with upper management at Ft. Drum for you. Please let us know if we can help with anything else!

Your Exchange Social Media Team

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Al R. November 28, 2012 at 4:11 pm

Thanks a lot for the information! Correct me if I am wrong, as I understood from the directive you provided and the chart on page 26, members of the U.S. Coast Guard Auxiliary are provided limited exchange privilege (cannot purchase tobacco and alcohol products), but can also purchase uniform articles authorized by USCG directives upon presentation of their ID Cards. This means that they are authorized AAFES, MCX, and NEX purchase like employees of the exchange.

Thanks,

Al R.

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admin November 29, 2012 at 1:51 pm

Hi Al,

You’re welcome! In general, yes, except employees of AAFES, MCX and the NEX may have slightly different limits on their privileges than Coast Guard Auxiliary Members. Civilian employees of these Exchanges, for example, cannot purchase Military Uniforms whereas Coast Guard Auxiliary Members can as permitted by their USCG directives.

Hope that helps,
Your Exchange Social Media Team

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Al R. November 24, 2012 at 8:47 pm

Good Day,

As listed on the directive, Coast Guard Auxiliary members are given limited privileges to purchase at AAFES, MCX, and NEX. I know that as members of the Team Coast Guard they are provided complete shopping benefits at CGX and MWR. for AAFES, NEX, and MCX what are covered under the limited exchange privileges? Can they purchase anything except for tobacco, liquor..etc?

Thanks,

Al R.

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admin November 26, 2012 at 10:41 am

Hi Al,
Thanks for reaching out to us! Limited Exchange privileges generally exclude tobacco products, alcohol, and military uniforms. For more details, please see the charts starting on page 26 of the following document: http://www.dtic.mil/whs/directives/corres/pdf/133021p.pdf

Thanks!
Your Exchange Social Media Team

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kimberly d. October 21, 2012 at 12:28 pm

Hi,

I was just hired a
as a full-time temporary dispatcher not to exceed one year by the department of the navy. Will I be granted commissary priviledges?

Reply

admin October 24, 2012 at 2:00 pm

Hi Kimberly,

Congrats!

We are a separate entity from the Navy and the Commissary and cannot speak on their behalf; we recommend speaking to your new supervisor for more details on this.

Thanks,
Your Exchange Social Media Team

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Tish September 14, 2012 at 9:17 pm

I work for the National Park Service in American Samoa and was wondering if NPS is considered a non-dod federal agency and if its employees qualify for AAFES priviledges. Please advice. Thank you.

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admin September 17, 2012 at 2:43 pm

Hi Tish,

Thanks for reaching out to us!
Please search for DoDI 1330.21 on the web (you can use any search engine) and start at page 24 for a complete list of who is and is not an authorized shopper with us.

All the Best,
Your Exchange Social Media Team

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James E. August 10, 2012 at 7:52 pm

I am retired Navy and have shopped at AAFES as much as possible for many years.

For cameras, lenses and other photography equipment I am often redirected from AAFES > Special Access > Exchange online Mall > Ritz which loads http://www.ritzcameragov.com where RITZ CAMERA GOV . COM (like all other AAFES MALL store) provides AAFES prices with free shipping and no taxes.

In February I placed an order for a Nikon D800 camera body. Since then I have received almost daily email from ritzcameragov.com assuring me that my camera is on backorder and will be filled when available.

Meanwhile, the RITZCAMERAGOV.COM link vanished from the AAFES.COM web site. I called both RITZ and AAFES, but no one can explain what is happening.

This week RITZCAMERAGOV.COM advised by email that the camera would be shipped today. Then RITZCAMERAGOV.COM advised by email that the camera HAD BEEN SHIPPED, but they added $287.28 sales tax and $23.95 shipping.

When I called RITZ and AAFES, no one has a clue what it happening. RITZ advisors never heard of AAFES and AAFES people claim never to have heard of RITZ. I can get the same price if I refuse the shipment and order from ADORAMA, but I’ll have to pay a restocking fee.

Apparently AAFES dropped RITZCAMERAGOV and orders are just redirected to RITZ.COM but at full price, and no one has a clue why or what is happening.

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admin August 29, 2012 at 1:28 pm
Debbue L. August 6, 2012 at 10:48 am

I need some clarification. My mother is a full access to the PX/BX and commissary (my father was retired army, who died in 1999 of service releated complications). Over the past few years, my mother has not been able to get around as much or as easily as before. I was issued a Commissary-Exchange Entry & Purchase card to shop on my mother’s behalf. Every year , we have to recertifiy with her family doctor and then with the I.D. card section. We take a written report from the doctor to the i.d. card section in order to reissue a new card for me. It seems like over the past year, I have continued to meet with great resistance by the staff at the exchange as far as what I can and can’t buy. We were told by the i.d. card section, that I can purchase anything on my mothers behalf. Please tell me if there are restrictions. I recently tried to put items on layaway, on my mother’s behalf, to be used as christmas gifts. I was told today, (after never having a problem in the past 3 years ) that I can’t do that because they are not for my mother. So, I asked what the difference was between me putting them on layaway on behalf of my mother, or making my disabled mother come in to do the same thing??? Please help..

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admin August 29, 2012 at 1:30 pm

Hi Debbue,

Thanks for reaching out to us!

Which Exchange did this happen at?

Your Exchange Social Media Team

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Rodgie C. June 28, 2012 at 6:35 pm

I work for MWR Naval Base San Diego, and I was wondering if I were able to shop at the NEX, MCX, or Comissary?

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admin July 2, 2012 at 1:36 pm

Hi Rodgie,

Thanks for reaching out to us!
We are the Army and Air Force Exchange Service and cannot speak on behalf of the NEX, MCX, or Commissary since we are a separate entity from them.
We recommend reaching out to them directly for further assistance.

Best of luck,
Your Exchange Social Media Team

Reply

Nick March 2, 2012 at 12:03 pm

Hello.

I am applying as a police officer with the Department of the Air Force. My question is, do I and my wife and child have access to BX/PX, commissary and daycare services on base? Thank you.

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admin March 8, 2012 at 10:39 am

Hi Nick,

To confirm–you are a civilian working for the Department of Defense?

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Don February 13, 2012 at 1:07 pm

This list is complete nonsense. The DoDi cited here does not describe any of these classes of patrons. Search for yourself and you’ll see they aren’t mentioned at all. I can tell you undoubtedly that this list is not accurate. According to this, visitors to installations are allowed access? No way. “US Citizen Employees of Firms under contract to the Department of Defense” – again, no way. I’m a contractor working for a firm that is contracted directly by DoD, and I do not have access, even overseas.

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admin February 14, 2012 at 12:46 pm

Hi Don,

DoDI 1330.21 lists exactly who is an authorized shopper, and what privileges he/she has. Please start reading on page 24. Remember, your installation commander may also have input on granting access. We recommend contacting the admin office of your local Exchange (you can find facility contact info on shopmyexchange.com) if you’d like further assistance with this.

Best,
Your Exchange Social Media Team

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Jennifer January 26, 2012 at 7:38 pm

I am a DoD Civilian Employee that travels on TDY significantly. My husband is Active-duty Army deployed. We have hired a family member to be our live-in-nanny to care for our children and she will be residing in on post housing with us (having permission of the housing and commanders approval of course). Will she be able to obtain privileges to shop at AAFES? We are also OCONUS located in Alaska.
Thank you.

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admin January 31, 2012 at 12:44 pm

Hi Jennifer,

The Exchange does not determine the qualifications under which individuals are granted exchange privileges. Only those personnel approved by the House Armed Services Committee and authorized by Department of Defense (DoD) directives may shop in exchange facilities. The duty of the Exchange in this area is to ensure those using our facilities are authorized to do so.

Under AR 215-8/AFI 34-211(I), exchange privileges are authorized for:
Active duty military, Retirees, Reservists, National Guardsmen and dependent family members of the categories previously mentioned. Other categories of individuals affiliated with the armed services (which includes 100% disabled veterans).

Some government civilian employees have shopping privileges when they are assigned or TDY overseas-or they are “TDY and residing” in government quarters on posts/bases in the United States. Other exceptions are determined by local command.

Hope this helps,
Your Exchange Social Media Team

Reply

Staci December 29, 2011 at 4:05 pm

Hi, I am a Foreign Service Officer serving overseas. During my previous assignments I have had exchange privileges online. I tried to access my account and was told my privileges expired Nov 2011 and I should call DEERS. I called DEERS and they said my eligibility expired and I show in their system as being a prior civil servant from 2008-2009 (not correct). I have been a Foreign Service Officer since 1999.

I feel I am going in circles. I am just trying to access the on line store to make a purchase and no one can explain the mechanism to make that happen or explain how information is culled from the Department of State and provided to DEERS on employees serving overseas.

Your guidance is appreciated.

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admin December 30, 2011 at 10:26 am

Hi Staci,

Thanks for reaching out to us.
We cannot let you shop us online if your records indicate you’re no longer eligible.
We can look in to getting your eligibility corrected for you.
Please fax a copy of your orders along with the front and back side of your Military ID card to us at 214-465-2335.

You can also scan and email copies of this to [email protected].

Looking forward to hearing from you,
Your Exchange Social Media Team

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Doc November 15, 2011 at 9:24 am

I have a friend that should qualify as a “Honorably Discharged Veteran”
I had him call the number provided and he was told they couldn’t find any priviliges. He spent 4 1/2 years in the military during Vietnam. Can somebody clarify the requirements for me, he was told he would only get privileges if he was 100% disabled and it was service connected.

Thank you,
Cox

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admin November 18, 2011 at 9:45 am

Hi Cox,

That is correct–if your friend is an Honorably Discharged Veteran, he must be classified by the Veteran’s Administration as being 100% disabled. If he is not 100% disabled, he does not necessarily have Exchange privileges.

For full details on who receives Exchange privileges, please refer to DoDI 1330.21 (pages 24-28). You can easily find this document by searching it on the web. Here you will find a chart of which individuals receive which privileges with the Exchange.

If your friend falls under one of these categories and should receive privileges according to this document, we encourage you to contact DEERS back with the number we provided you for next steps.

Please let us know if we can help with anything else.

All the Best,
Your Exchange Social Media Team

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Brandon Winston September 9, 2011 at 9:04 am

I am DOD GS residing on an AFB perminatly. Do I have shoppett privileges?

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admin September 21, 2011 at 12:53 pm

Hi Brandon,

We recommend you search DoDI 1330.21 on the internet for a full explanation on who has what privileges.

Thanks,
Your Exchange Social Media Team

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S Irey August 9, 2011 at 12:16 pm

Hi my husband is a US State Dept employee and we are living in Vienna while he works at the US embassy here. We would like to shop on the AAFES website because the nearest base is several hours away and we have no car. We aren’t sure how to register to gain access to the site. Is there a phone number to contact. Thanks.

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admin August 10, 2011 at 11:36 am

Hi–thanks for reaching out to us!
You can contact DEERS at (800) 538-9552 to check on your eligibility status–they’ll be happy to assist. Please let us know if we can help with anything else!

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Peter Villani July 11, 2011 at 1:12 pm
admin July 12, 2011 at 11:48 am

Hi Peter,

Thanks so much for contacting us!
We’re not able to find you in our system to determine your eligibility.
Please contact DEERS at 800-538-9552 and they will be happy to assist you regarding your eligibility.
Please let us know if we can help with anything else.

Reply

admin March 15, 2011 at 6:29 am

Hi Michael,
Thanks for your comment.
The Exchange will not restrict an authorized shopper with a valid ID to shop our Exchange, whether she is wearing FedEx uniform or not. The Exchange does not have a policy concerning your wife’s behavior while she is not at work. We have contacted the HR for FedEx for clarification on their policies, but were told they would like to speak directly to your wife. We encourage you and your wife to contact FedEx’s Human Resources for further information on their policies regarding their facilities and behavior while in FedEx uniform. If you have any further issues with your wife entering the Exchange or its food courts (whether she is in uniform or not), please send your contact info as well as details of your situation to [email protected] and we will assist you further.

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Michael March 9, 2011 at 2:17 am

It was a good article to read. Thanks for putting it together. I do have a few questions when it comes to foreign nationals. My wife is a Korean national. She has a ration card and has the rights to enter AAFES. My wife also works at FedEx via a contracting company in South Korea. The FedEx is co-located in the same building as the AAFES BX.
I was told by the AAFES BX manager today, that my wife is not allowed to enter the BX during her lunch period if she is in uniform. I was also informed that I am not allowed to enter the portion of the BX that houses the FedEx store while my wife is working there. We were also informed that we are not allowed to walk together in the BX while she is in uniform and on her lunch period and we are also not allowed to eat together in the food court that is located in the BX.
I am also an active duty member that is stationed on base.
I apologize if this is not in your lane of expertise, but any help or direction to another person would be greatly appreciated.

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Amanda Hall February 28, 2011 at 8:35 pm

Thanks for the information.

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Amanda Hall February 28, 2011 at 11:03 am

My husband is a honorably discharged veteran. Would both or one have privilages?

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admin February 28, 2011 at 1:09 pm

Hi Amanda,

You would have to contact DEERS to check your eligibility. You can reach them at 800-538-9552.
Please let us know if we can do anything else to help.

Thanks!

Reply

Lance in TX August 6, 2010 at 9:21 pm

My wife interviewed for and received a job offer from US Army Corps of Eng. If she were to accept the job, would she have exchange privileges?

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Leah Miller August 12, 2010 at 11:20 am

They are considered DoD Civilians and have unlimited privileges when stationed outside of the US. They have limited privileges when in the US, occupying government quarters on military installations with TDY orders–no uniform, alcohol or tobacco. If they are working in the US on a military installation but residing off, they are entitled to all food and beverages that can be consumed on post.

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Linda Renshaw February 12, 2010 at 12:42 am

My husband is a U.S. Citizen DoD Employee stationed in Stavanger, Norway at the NATO Base….when we were stationed at RAF Mildenhall, England and also prior to that in Spangdahlem, Germany, we were allowed to shop AAFES and Commissary at all bases overseas….for some reason there is a question here as to whether when we travel to those bases or even in Italy, whether we would be allowed to shop there….Please clear this up for us, as noone here really knows the answer and therefore it is presenting a problem for us….It would definitely be helpful if we were able to, as all we have here in Stavanger, Norway on the base is a Shoppette…..no clothes, etc….thank you for your response to this question and what do we need to get or do in order for this to be able to take place…..thank you……Linda

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Christopher C. Gulyas December 29, 2009 at 3:46 pm

Good day,

I read the attached document (DODI 1330.21) and as you may have guessed, it left me asking the obvious quesion…WHO is qualified to shop at the Marine Corps Exchange / Navy Exchange? I read and re-read the attachment and unfortunatly, still came away with no real obvious answer. What would have sufficed would have been a YES / NO type answer sheet.

I am a DOD Employee (I work as an Administrative Assistant for the NROTC at the University of San Diego, CA). I am also an Honorably Discharged Veteran (12 years active duty, not retired or disabled).

Question #1: Are DOD Employees (and in my case, those who work for the NROTC) eligible for exchange privileges (especially base barber, uniform shop, commissary, exchange and base gas station).

I thought I’d check, especially regarding uniform shop (get my uniform ready for special functions such as Veteran’s Day Parades, Pearl Harbor Day, Memorial Day, etc). Commissary, exchange, barber and gas station are also of an interest.

Please advise by either my e-mail above or by sending a reply to [email protected].

Respectfully,
Chris Gulyas,
PN2, USN (former).

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Leah Miller January 7, 2010 at 10:47 am

DoD employees do have privileges, but only while stationed outside the US. The document that I believe you are referring to was not created by AAFES but DoD.

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Leroy December 11, 2009 at 12:25 pm

Question: Uniformed Federal Law Enforcement Officers working on a military installation – some of the more bored retirees are pressuring the base CO to restrict us from the BX while in uniform due to our carrying of a duty weapon. We are all military reservists with BX privileges. Does he have the authority to do this? We are authorized to carry a weapon on any federal installation.

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Leah Miller December 15, 2009 at 9:09 am

I’m not aware of any overall restrictions along this line. Saying this, ultimately, the Installation Commander would be responsible for implementing such a policy to restrict Uniformed Federal Law Enforcement Officers from carrying a duty weapon while in uniform. The Commander provides force protection measures.

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Ed in Texas November 19, 2009 at 10:13 am

Hello, in mid 1998-mid 1999, I was with the United Nations International Police Task Force in Bosnia under contract with the US Dept of State: I was able to shop at a US AAFES in Zagreb, Croatia.

Could I still shop at the AAFES on a AFB near my home, here in the US ?

I’m a Civilian Law Enforcemnt Officer

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Leah Miller November 19, 2009 at 12:41 pm

You’re overseas service allowed you to have shopping privileges while you were stationed in Bosnia. Unfortunately, state side civil servants are not on the list of eligible shoppers.

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J harris September 1, 2009 at 9:12 am

I work for TSA Transportation Securty Administrtation – Do I have access and what are the limitations of purchases to AAFES or the Coast Guard Exchange?

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Leah Miller September 4, 2009 at 7:17 am

At this time, TSA employees have not been granted shopping privileges.

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Dary August 2, 2009 at 9:26 pm

I am a US Army Corps of Engineers Employee. Am I authorized to shop at AAFES?

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Lauren Vargas August 3, 2009 at 10:00 am

Yes, you are an authorized shopper.

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John Naval February 16, 2009 at 9:28 pm

Just wondering, I am in the Navy Delayed Entry Program and have successfully shopped at the BX before but recently I was not allowed to shop at the BX. What should I do if even the manager is saying I am not eligible while the DODI 1330.21 says I am.

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Lauren Vargas January 23, 2009 at 9:20 am

Wilson,

Primarily US, but please click on the link to DODI 1330.21 for more info regarding foreign military on US military installations and embassy patrons.

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wilson January 22, 2009 at 10:51 pm

Wonderful, thank you
your listing is referring to authorized patrons in the us only right?

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Lauren Vargas January 12, 2009 at 11:57 am

Al,

Non-DoD Fed Depts/Agencies: Refers to when it is determined by the local commanding officer that the desired supplies or services may not be conveniently obtained elsewhere and may be furnished without unduly impairing service to exchange patrons.

Civilian Employees of the US Government working on, but residing off of Military Installations: Refers to limited exchange privileges of all food and beverages sold at any exchanage food activity, if consumed on installation.

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Al January 12, 2009 at 10:26 am

What is the difference between
“Non-DoD Federal Departments/Agencies”

and
“Civilian Employees of the U.S. Government working on, but residing off, Military Installations”

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admin November 7, 2008 at 7:20 am

Ryan,

They definitely know who you are and I will pass along your congratulations! Thank you.

Excellent question! This is a topic we will be addressing in detail later in the month. No, MCX and NEX are not owned by AAFES. All are separate entities under the Department of Defense. However, we work together to provide the best quality of life for our military.

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Ryan Charchian November 6, 2008 at 7:19 pm

That is good AAFES is putting that information in a easy to reach( or in this case click and read) place.

I have always wonder on who everyone would be to be allowed in the Exchanges. I have know the basics from working in-store and with my talks with Matt Dromey and Brig. Gen. Hendricks.<If you could pass along a “congrats” to them that would be most appreciated…they know who I am.

Last, a question:
Is MCX and NEX owned by AAFES? Amazing that I work closely with the company and I don’t know that. I also believe others may wonder that same question also.

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